Terms and state eligibility

What coaching is

JT Root is a NASM Certified Nutrition Coach, not a registered or licensed dietitian, a certified nutritionist, or a medical provider. Coaching is general nutrition education and habit support for wellness. It is not medical nutrition therapy and does not diagnose, treat, cure or prevent any disease or condition.

Coaching works alongside your prescriber, never instead of them. JT does not advise on starting, stopping, dosing, tapering, switching or sourcing any medication, and does not manage medication side effects. Bring any symptom or medication question to your prescriber.

If you have diabetes, prediabetes, kidney disease or another medical condition, your nutrition plan for that condition stays with your clinician or a registered dietitian. JT doesn't coach to blood-sugar targets or interpret glucose data for medical purposes, and he will tell you when something needs a licensed professional.

Root Wellness Lab doesn't sell or link to supplements. In coaching, JT can review supplements you take or are considering. The review covers what the research shows, quality and third-party testing, and label red flags, plus questions to bring to your prescriber or pharmacist. He doesn't prescribe supplements or doses, and never recommends Numi Naturals products.

Who can book paid coaching

One-on-one coaching is available to people located in states that allow general wellness nutrition coaching by non-licensed coaches. JT does not currently offer paid coaching to people located in Alabama, the District of Columbia, Louisiana, Maryland, Minnesota, New Mexico, Ohio, Rhode Island, South Dakota or Tennessee. States that aren’t open yet are on a waitlist. The free articles, guide and newsletter are open to everyone.

Licensing rules follow where the client is located during coaching, so we ask which state you’ll be in when you book and again at kickoff.

• Paid coaching is available to adults located in: Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Idaho, Indiana, Massachusetts, New Hampshire, New York, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington and Wisconsin.
• Paid coaching isn’t offered to people located in: Alabama, District of Columbia, Louisiana, Maryland, Minnesota, New Mexico, Ohio, Rhode Island, South Dakota and Tennessee.
• Waitlist: Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, West Virginia and Wyoming. These states open only after legal review.
• Outside the US: paid coaching isn’t offered at this time.

You must be 18 or older. If you move, or will be located in a different state during coaching, tell JT before your next session. If the new location isn’t eligible, coaching pauses. If you move to a state where paid coaching isn’t available and coaching has to stop, JT refunds the part of what you paid that covers calls not yet held, pro-rated, and cancels any remaining payments. Refunds go back to your original payment method within 10 business days.

Booking and payment

• The 20-minute discovery call is free.
• You pay for a program by secure payment link (Stripe) after you’ve signed the coaching agreement and before the first session. Payment plans, where offered, are listed with the price. 12-Week GLP-1 Coaching can be paid in full or in 3 monthly payments.
• Monthly Support is billed monthly by subscription until you cancel.
• Current prices are on the booking page and the GLP-1 coaching page. Founding rates are offered to the first 5 GLP-1 clients or until the end date shown on that page, whichever comes first. A price shown when you pay is the price you pay.

Monthly Support: automatic monthly renewal

Monthly Support is a subscription. Here is exactly how it works.

• What renews: Monthly Support (one 30-minute coaching call a month plus tracker reviews), at the price shown when you sign up. The founding rate is $149 a month; after the founding period the price is $175 a month.
• When you’re charged: your card is charged when you sign up, then automatically on the same date each month until you cancel.
• How to cancel: cancel online any time in your billing portal (the link is in every payment email), or email jt@rootwellnesslab.com. Cancel before your next billing date and you won’t be charged again. Your support continues until the end of the month you’ve paid for.
• Refunds: the current month isn’t refunded once it has started.
• Price changes: founding clients keep their monthly rate for as long as their subscription continues. If the price or any other term changes for you, JT emails you at least 30 days before the change takes effect, with how to cancel.
• Reminders and records: after you sign up you’ll get an email confirming these terms and how to cancel. Payments are handled by Stripe; JT never sees your full card number.

Refunds and the fit guarantee

12-Week GLP-1 Coaching two-week fit guarantee: if coaching isn’t a fit, email JT within 14 calendar days of your first 12-Week Coaching call and he’ll refund everything you paid for 12-Week Coaching, no questions asked, and cancel any remaining payments. Refunds go back to your original payment method within 10 business days. This guarantees fit, not any health or weight result.

GLP-1 First Month: cancel at least 24 hours before your kickoff call for a full refund. After the kickoff call, First Month isn’t refundable. If you move to 12-Week GLP-1 Coaching right after First Month, the $175 you paid is credited and you pay the balance at the rate that applied when you bought First Month. The fit guarantee then runs from your first 12-Week Coaching call and covers what you paid for 12-Week Coaching.

GLP-1 Monthly Support: cancel any time before your next billing date, online in your billing portal or by email, and you won’t be charged again. See Monthly Support renewal. The current month isn’t refunded. Founding clients keep their monthly rate for as long as their subscription continues.

Deep-Dive Session: cancel at least 24 hours before the session for a full refund.

30-Day Dopamine Reset and 12-Week Healthspan Lab: the same two-week fit guarantee applies, counted from your first call.

Rescheduling and missed calls

You can reschedule a call with at least 24 hours’ notice. A call missed without notice may count as held. JT will reschedule any call he has to move, at no cost to you.

Your part

• Keep your prescriber, doctor or care team in charge of your medical care, and bring symptoms and medication questions to them.
• Tell JT about any change in your health that could affect coaching.
• Persistent vomiting, severe abdominal pain, signs of dehydration, fainting, or being unable to eat or drink: contact your prescriber or seek urgent care now. Coaching is not for emergencies.
• Exercise carries some risk. Start gently, stop if something hurts, and check with your clinician before starting if you have a condition that affects exercise. The coaching agreement covers this in full.

Results and testimonials

Results vary from person to person. Coaching does not promise any amount of weight loss, weight maintenance, or muscle retention. Testimonials describe one person's experience.

Testimonials are always optional and never a condition of any price. We invite them from every client, whatever their opinion. You can withdraw permission at any time. Any testimonial from a client who paid a discounted rate says so next to it.

California clients

California law allows people who aren’t licensed health care practitioners to give nutrition advice. It doesn’t authorize them to practice medicine, or to diagnose, prevent, treat or cure any disease or condition. Only a licensed practitioner may say a product can cure a condition.

Site content

Articles, the guide and the newsletter are general education, not medical advice. You may share the free guide unchanged. Everything else on the site is © Root Wellness Lab.

Limits of liability, governing law and disputes

• Coaching is education and habit support. To the extent the law allows, JT Root and Root Wellness Lab aren’t liable for indirect or consequential losses, and our total liability for any claim about coaching is limited to the amount you paid for coaching in the 12 months before the claim.
• Nothing in these terms limits liability that can’t legally be limited, or any rights you have under the consumer protection laws of the state where you live.
• If something goes wrong, email jt@rootwellnesslab.com first. We’ll work to resolve it informally within 30 days. If we can’t, either of us may bring a claim in small claims court or in the courts where you live.

Contact

Email jt@rootwellnesslab.com, or write to Root Wellness Lab, PO Box 853, Hood River, OR 97031.